Dear Valued Customers,
At Examzy.in, we are committed to providing you with the best shopping experience possible. As part of our ongoing efforts to serve you better, we have recently updated our cancellation policy to ensure clarity, transparency, and fairness for both our customers and our business. We kindly request you take a few moments to familiarize yourself with the revised policy.
Cancellation Policy Overview:
1️⃣ Order Cancellation Window: You can cancel your order free of charge within 24 hours of placing it. This allows you sufficient time to review your purchase and make any changes if needed.
2️⃣ How to Cancel: To cancel an order, please log in to your account on our website and navigate to the “My Orders” section. Locate the specific order you wish to cancel and click on the “Cancel” button. Our system will guide you through the cancellation process. Alternatively, you may contact our customer support team via phone or email for assistance with cancellation.
3️⃣ Cancellation Fees: If you wish to cancel an order after the 24-hour window has elapsed, a cancellation fee may apply. The fee will be a percentage of the order total and will be clearly communicated to you during the cancellation process. This fee covers any costs incurred in processing and preparing your order up to the cancellation point.
4️⃣ Exceptions to Cancellation: Certain products may not be eligible for cancellation or may have specific cancellation conditions. These include personalized or customized items, perishable goods, and products that have already been shipped or delivered. Please refer to the product description or contact our customer support team for more information about cancellations for specific items.
5️⃣ Refunds and Returns: If you successfully cancel an order within the specified time frame, any payments made will be refunded to your original payment method. Please allow a reasonable amount of time for the refund to be processed and reflected in your account. If you have received the item and still wish to return it, our standard return policy will apply.
We believe that these updates to our cancellation policy will provide you with greater flexibility while ensuring the efficiency and sustainability of our operations. We genuinely appreciate your understanding and cooperation as we strive to deliver an exceptional shopping experience.
Should you have any questions, or concerns, or require further clarification regarding our cancellation policy, our dedicated customer support team will be more than happy to assist you. You can reach them through the contact details provided on our website.
Thank you for choosing Examzy.in. We look forward to serving you and making your online shopping experience truly enjoyable!
Sincerely,
Examzy.in Team