Thank you for choosing EXAMZY! This Shipping & Delivery Policy outlines the terms and conditions regarding the shipment and delivery of products ordered through our website. We strive to provide you with a seamless and efficient delivery experience. Please read this policy carefully to understand the details of our shipping and delivery processes.
- Order Processing:
- Upon placing an order, you will receive an order confirmation email that includes the details of your purchase. Please review the information carefully and contact us immediately if you notice any errors.
- Our team will process your order within [5] business days, excluding weekends and holidays. During peak seasons or special promotions, processing times may be slightly extended. We appreciate your patience and understanding.
- In the event that a product you ordered is out of stock or unavailable, we will notify you promptly and offer alternative options or a refund.
- Shipping Methods:
- We offer various shipping methods to cater to your needs. The available options will be presented to you during the checkout process.
- Please note that the estimated delivery time provided during checkout is an approximation. Actual delivery times may vary depending on factors such as the shipping destination, carrier delays, and unforeseen circumstances.
- Shipping Costs:
- Shipping costs are calculated based on the total weight of your order, the shipping method selected, and the destination address. The shipping charges will be displayed during the checkout process.
- We may offer free shipping promotions for orders that meet specific criteria. Details of such promotions will be communicated on our website or through our marketing channels.
- Delivery Destinations:
- We currently ship to addresses within [list of countries or regions you serve]. If you reside outside these regions, please contact our customer support team for further assistance.
- Please ensure that the shipping address provided is accurate and complete. We are not responsible for delays or non-delivery resulting from incorrect or insufficient address information.
- Tracking Orders:
- Once your order has been shipped, we will provide you with a tracking number and relevant tracking information via email. You can use this information to monitor the progress of your delivery.
- Please note that tracking information may take some time to be updated on the carrier’s website. If you have any concerns or questions regarding the tracking of your order, please don’t hesitate to contact our customer support team.
- Customs, Duties, and Taxes:
- For international orders, customs duties, taxes, and any additional fees imposed by the destination country are the responsibility of the recipient. These charges may vary and are not included in the order total or shipping cost. Please check with your local customs office for more information.
- Delivery Issues:
- While we strive to ensure smooth and timely deliveries, unforeseen circumstances or events beyond our control may cause delays. In such cases, we will work closely with the shipping carrier to resolve any issues and minimize any inconvenience caused.
- If you encounter any problems with your delivery, such as damaged packages or missing items, please notify us within 2 days of receipt, and we will assist you in resolving the issue as quickly as possible.
If you have any questions or require further assistance regarding our Shipping & Delivery Policy, please contact our customer support team. We are here to help and provide you with the best possible service.
Note: This Shipping and Delivery Policy is subject to change without prior notice. Please refer to the latest version on our website for the most up-to-date information. Last updated: [Date].